Warranty Policy
All our bracelets come with a 1-month warranty for immediate replacement in case of any issues with the clasp or if the leather detaches from the clasp.
To apply this warranty, the following conditions must be met:
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The bracelet must have been purchased less than one month ago.
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There must be a defect in the clasp or a detachment of the leather. See note*.
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You must present the purchase receipt or invoice.
Important note: Changes in the appearance of leather are natural, but they can be accelerated by factors that should be avoided, such as perfumes, creams, water, or sweat. For this reason, the warranty does not cover wear on the leather or clasp due to use, improper storage, humidity, impact, or scratches. The same applies to magnet oxidation caused by moisture.
Size Exchange
To request a size exchange, the following two conditions must be met:
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The bracelet must have been purchased less than 30 days ago, and you must present the receipt or invoice.
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The bracelet must not have been used.
If you have questions about the warranty or need to make an exchange, feel free to message us on WhatsApp at +506 8533-4040.
Don't forget to check our bracelet care tips on our website.
Repair Services
All FETIZO bracelets are eligible for our exclusive repair service. We do not repair bracelets from other brands.
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Reassemble gemstones / resize: ₡5,000
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Reassemble stone necklace: ₡6,000
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Reattach leather to clasp: ₡5,000
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Reassemble gemstones and replace brand tag/gemstones: ₡8,000
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Replace leather or clasp: ₡12,000
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Reassemble gemstones on macramé: ₡12,000
All repairs are covered by a one-month warranty, starting from the date the repaired item is delivered to the customer.
Repairs Provided Free of Charge Under Our Policies
Repairs covered by the applicable warranty.
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A detached magnet that only requires reattachment.
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BLACK / DIAMOND member benefit, excluding leather or clasp replacement.
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Complimentary Repair with the Purchase of Another Bracelet
When a customer purchases a new bracelet at the time they submit a piece for repair, the corresponding repair may be provided as a courtesy, provided that it is a minor repair.
This courtesy does not apply to leather replacement, clasp replacement, complete rebuilds, or any work requiring the replacement of all or most of the bracelet's components.
To keep your jewelry in good condition, see our bracelet care guide.
To request any warranty service or repair, simply bring your bracelet to one of our stores and leave it with us for service. You will receive a service receipt, and we will notify you when your repair is ready.
Proper use and care of your FETIZO bracelets will help preserve their appearance and extend their lifespan.